Security & Compliance Overview
At The Level Up, we take data protection, privacy, and information security seriously.
Our clients entrust us with sensitive business information — from CRM data and communications to campaign analytics — and we’ve built our systems and internal practices to meet the highest industry standards for security and compliance.
Our Commitment to Security
We operate on an enterprise-grade infrastructure hosted on secure global cloud environments (powered by our technology partner platform).
This infrastructure is independently audited and certified to meet leading international security standards, including:
SOC 2 Type II Certification – verified controls for data privacy, security, and availability
ISO 27001 Compliance – internationally recognised information security management framework
GDPR Compliance – adherence to the EU General Data Protection Regulation for data privacy
HIPAA Compliance – protection for any data involving health or personal wellbeing information
These certifications ensure our systems maintain strict access controls, encryption, and continuous monitoring for all client data.
Verification & Reference:
Whitelabel Software Partner: Our client systems run on a trusted whitelabel software partner platform, independently certified for SOC 2 Type II, ISO 27001, and GDPR compliance.
Data Encryption & Storage
All data managed within The Level Up Platform is encrypted using:
AES-256 encryption at rest (database and file storage)
TLS 1.2+ encryption in transit (for data transmission between users and servers)
We use globally distributed, redundant data centres with real-time backups to prevent data loss or downtime.
Access to data is strictly limited to authorised users via role-based permissions and multi-factor authentication (MFA).
Privacy & Confidentiality
The Level Up complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and follows global data-handling best practices.
We never sell, share, or repurpose client data.
All information is processed solely for the purpose of delivering contracted marketing and automation services.
When using AI or automation tools within The Level Up Platform, no client data is used for model training or shared outside secure systems.
Learn more:
Agency Controls & Internal Practices
Our team follows rigorous operational and security protocols to maintain confidentiality and system integrity:
Secure Device Management: All devices used by The Level Up team follow strict security best practices, including strong password management and up-to-date anti-malware protection. We ensure all team members maintain secure access to client systems, keep software current, and follow clear guidelines to prevent unauthorised access or potential security vulnerabilities.
Access Control: Access to client data is limited to approved team members under strict least-privilege principles. Only authorised staff handle sensitive information, and clients are always informed and consulted before access is granted. All permissions are logged, reviewed regularly, and aligned with our commitment to transparency and data security.
Confidentiality Agreements: All The Level Up staff and contractors sign strict Non-Disclosure Agreements (NDAs) and data-handling contracts before gaining access to any client system. These agreements outline our confidentiality obligations, data protection expectations, and legal responsibilities to ensure all client information remains secure, private, and handled with the highest professional standards.
Two-Factor Authentication (2FA): We enforce Two-Factor Authentication for all internal accounts to strengthen account security and prevent unauthorised access. This extra verification step protects both client and agency systems, ensuring that even if a password is compromised, sensitive information and administrative dashboards remain secure behind unique, time-sensitive authentication credentials.
Audit Logs: Our software platform and system activities are automatically recorded in detailed audit logs. These logs capture user actions such as logins, data edits, and permission changes, enabling transparent oversight and traceability. We regularly review these records to identify anomalies, maintain accountability, and verify compliance with our internal security policies.
Data Retention: Client data is stored only for as long as it is required to deliver active services. Upon project completion, contract termination, or at the client’s written request, all associated data is permanently deleted from our systems. This ensures continued privacy and compliance with applicable data protection regulations.
Backups & Disaster Recovery
We maintain daily encrypted backups with real-time redundancy to prevent data loss.
In the event of a system failure, data can be restored rapidly (typically within hours) under our disaster recovery plan.
Our infrastructure’s uptime SLA exceeds 99.9% availability, ensuring consistent, reliable access to client systems.
Responsible AI Usage
When artificial intelligence is used to assist with campaigns, automation, or analytics, all data is processed securely within approved systems.
We do not feed customer or lead data into public AI models.
All AI-powered tools operate through private, encrypted APIs that respect client confidentiality and data ownership.
Contact for Security & Compliance Enquiries
The Level Up Agency PTY LTD
ABN: 16 670 234 732
Full address: The Level Up Agency PTY LTD, 51/Mezzanine, 388 George Street, Sydney NSW 2000
If you’d like more detailed technical documentation or a copy of our data protection policy, please email kevin@thelevelup.ai directly.